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Terms And Conditions

These terms and conditions outline the rules and regulations for the use of our services. By accessing or using our services, you agree to be bound by these terms. If you do not agree with any part of the terms, you must not use our services.

1. Definitions

  • Company: Chimney Flue Engineers, registered in the United Kingdom.
  • Customer: The person or entity using the services provided by the Company.
  • Services: All services provided by the Company, including but not limited to chimney inspection, cleaning, repair, and installation.

2. General Conditions

  • The Company reserves the right to refuse service to anyone for any reason at any time.
  • You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without express written permission by the Company.

3. Appointment and Cancellation

  • Appointments must be scheduled in advance. The Company will confirm the appointment date and time.
  • Cancellations must be made at least 24 hours before the scheduled appointment. Failure to do so may result in a cancellation fee.

4. Services

  • The Company will perform the Services with reasonable skill and care.
  • Any estimates provided for the cost of Services are subject to change based on further inspection and evaluation.
  • The Customer must provide the Company with access to the property and necessary utilities to perform the Services.

5. Payment Terms

  • Payment is due upon completion of the Services unless otherwise agreed in writing.
  • The Company accepts various forms of payment, including cash, cheque, and bank transfer.
  • Late payments may incur additional charges.

6. Liability

  • The Company is not liable for any damage or loss resulting from the Customer’s failure to follow instructions or due to pre-existing conditions.
  • The Company’s liability for any claim arising from the Services is limited to the amount paid by the Customer for the Services.

7. Warranties

  • The Company warrants that the Services will be performed with reasonable care and skill.
  • Any materials provided by the Company as part of the Services are warranted to be free from defects for a period of 12 months from the date of service.

8. Complaints

  • Any complaints about the Services must be reported to the Company within 14 days of the Service date.
  • The Company will address and resolve complaints in a timely manner.

9. Privacy

  • The Company is committed to protecting the privacy of the Customer. Personal data will be collected, used, and stored in accordance with applicable data protection laws.

10. Governing Law

  • These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom.
  • Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

11. Amendments

  • The Company reserves the right to amend these terms and conditions at any time. Any changes will be posted on the Company’s website and will take effect immediately.

12. Contact Information

  • If you have any questions about these terms and conditions, please contact us at:

Chimney Flue Engineers
Unit 49, Easter Park, Benyon Road, Silchester, Reading, Berkshire
RG7 2PQ

0118 467 2706
info@chimneyflueengineers.co.uk

By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

Last Updated: 16/07/2024

Thank you for choosing Chimney Flue Engineers. We appreciate your business.